Contact

Who do I contact with questions about the Stehle Online Shop?

Call us at +49 (0) 7451 93 222 or email us at shop@stehle-int.com.

Monday to Friday we are personally available for you from 7:30 to 16:30, except on public holidays.

Customer account

How do I register?

Contact the Stehle team. You can see the telephone number and e-mail address in the article "Who do I contact if I have questions about the Stehle Online Shop"?

I am already a Stehle customer. Can I log in to the store with my customer number?

As a Stehle customer, please contact the Stehle team for registration. By optionally providing your Stehle customer number, you help us to process the registration request more quickly.

How do I log in?

Under shop.stehle-int.com you will see the menu item "Login". Enter your login data (e-mail and password).

I have forgotten my password, what can I do?

If you have forgotten your password, go to the "Login" menu and there to the "Forgot password?" function. Enter your e-mail address and customer number in the window. You will immediately receive an e-mail with a link. Please click on the link and then enter your new password. Please note the minimum length.
If you do not receive the e-mail, please check your spam folder.

Why can't I order as a private person, woodworking company, freelancer, technical school, etc.?

The Stehle Online Shop is only for dealers.

What functions do I have once I have registered?

• You will receive personal purchasing conditions and individual prices.
• You will receive information about the availability of the tools you have placed in your shopping cart.
• You get a detailed overview of your order transactions.
• You can save and store shopping carts with any subject in your account.
• You can enter your own order numbers in the online store when placing an order.

Product and Price information

Why don't I see any prices?

Please contact Stehle team for your registration, then you will see your prices.

Can I request or view prices without logging in or registering?

In the store a registration is necessary for communication and orders.

How do I know if my desired tool is available?

As a logged-in user, you can find out around the clock whether your desired tool is available by looking at the respective article or in the shopping cart. The online store shows the following states:

• Availability: quantity X on day dd.mm.yyyy.
• If a partial quantity (Y) is available, the remaining quantity (Z) at a later date:
• Availability: quantity Y on day dd.mm.yyyy
• Availability: quantity Z on day dd.mm.yyyy
• Availability: X pieces of the quantity you requested on the day of the order.
• If "Available soon" or "In clarification" is displayed, place your desired quantity in the shopping cart. You will receive exact details there.

Are products in the shopping cart reserved for me?

As long as the products are in the shopping cart, we reserve the right of prior sale. From the moment of your order the products are reserved for you.

Where can I find information about tools?

If you click on your desired tool as a logged-in user, the detail page with all product details and the price will be displayed. If there are graduated prices, these will also be displayed on the product detail page.

Availabilities and delivery

Can I track my order?

You can easily and conveniently track the status of your order via the tracking link under "My account > Orders > Deliveries".

Can I download an order confirmation, invoice or delivery bill as a pdf? 

Stehle will send you all relevant documents such as order confirmation with delivery date per item and invoice usually as pdf to the mail address stored in the system, in exceptional cases by mail. The delivery bill is enclosed with the shipment.

Order

Is there a quick purchase function?

As a logged-in user, you will find this function in the main menu. If you know the Ident no. of the Stehle tool you want to buy, you can save yourself some steps in the ordering process with the quick purchase. You add the order no. and the required quantity and click on "Add to shopping cart".

Can I change my shopping cart?

In the shopping cart view there are many ways to further edit the shopping cart:

• Add more products to the cart: Go back to the product selection (e.g. quick search, direct entry, selection via the filters) and add more products to the shopping cart.
• Empty shopping cart icon: All items and the shopping cart itself will be deleted. A shopping cart is never deleted by the system, not even when logging out. It can only be removed by a logged in user by placing an order or deleting all items from the account.
• Save: This function gives you the option to save the shopping cart in your account with any subject.
• Export shopping cart (CSV): using this function, your shopping cart can be exported as a CSV file.
• Import CSV: You can also fill the shopping cart by uploading CSV files with order no. and quantity.
• Symbol X: Position will be deleted in the shopping cart. If you delete all positions, the shopping cart is also deleted.

Can I save my shopping cart as a template?

To make your procurement process more efficient, you can create shopping cart templates as a registered user.

What is the advantage of a shopping cart template?

In this template you can, for example, compile tools for yourself according to machines, projects, processing steps or similar. This can help you to find the right tools faster.

How do I save a shopping cart?

As a logged-in user, place an item in the shopping cart and display the shopping cart. To save, click on the "Disk" icon.  A dialog box opens, enter any shopping cart name.

Where can I find my saved shopping cart?

You can find your saved shopping carts in the section "My account > Saved shopping carts".

Where can I enter my own order number?

Click on "Proceed to checkout" in the shopping cart. In the field "1. payment method" you can optionally enter your order number for this purchase.

On which documents will my order number appear?

We display your order number on your order confirmation, delivery bill and invoice. You can also look up your order number under "My Account", "Orders".

Can I order special tools outside the catalog program in the Online Shop?

Yes, it is possible if: You have purchased this item within the last 2 years and a price is stored. Then it appears in the menu "My account", "Orders". Check this item and put it in the shopping cart to order.

How do I order a rework to a tool?

You can order new tools in the Online Shop. If you need a rework to a tool, please contact your Stehle dealer to order the tool including the desired modification.

Can I make changes to the order I just sent?

No, as soon as we receive the order from you, processing begins.  

Can orders in the Stehle Shop be delivered directly to end customers?

Within Germany, yes. During the ordering process, enter the address of your end customer in the section "Your data", 2. delivery address.

Security

Where can I find the data protection notice?

You can view the data protection notice when you register. You cannot register without agreeing that you have read it. Furthermore, you will find the link that takes you to the privacy notice at the bottom of every page. All you have to do is scroll to the bottom.

Why am I suddenly logged out?

For security reasons, you will be automatically logged out of your account after about 90 minutes of inactivity. Log back in and you can continue working on the order you started, etc. The shopping cart is not lost by the logout.

Where can I find my Stehle customer number?

If you are logged in, you can see your customer number under "My account / Personal details".